Applications: Communication Agents AI Process Optimization AI-Enabled Products

Customer & employee interaction

Communication Agents

Agentic communication agents for employees and customers that resolve work across channels, on top of your existing systems and data.

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30–60%
reduction in repetitive questions*
24/7
availability for employees & customers
Days
from idea to working agent

*Indicative range based on pilots and similar implementations.

Jernia GE Healthcare Elekt Safe4 Vogl Enter Security Fishbones Orkla Health Norsk Gjenvinning Metall Uloba Chili Harstad Master Vantage Renovai Homely

One shared AI layer. Many interfaces.

A single intelligence layer connected to your data and systems. From that foundation, every interface can draw on the same knowledge, logic and actions - so customers and employees get the same answer, no matter where they ask.

We implement this layer on top of your existing systems and channels — not a rip-and-replace platform.

  • One shared foundation connected to your data
  • Interfaces reuse the same knowledge and actions
  • Less fragmentation, lower maintenance cost

Agentic means it can reason, decide and act - not just respond.

Some example workflows

Build limitless possibilities with agentic platform, from simple tasks to complex, cross-system processes.

Customer support

Customer service agent

Answers questions about opening hours, locations, return rules and warranties — and escalates to humans when needed.

Tool calling

Order & delivery status

Lets customers check order and delivery status directly from systems like nShift or ERP via secure tool calls.

Internal knowledge

Procedures & policy agent

Answers “how do we do this?” questions using internal procedures, policies and intranet content.

Ops & factories

On-prem procedure search

On-premise agent for large document sets, guiding operators to the right procedure without exposing data externally.

Already in use by leading companies

Jernia

Jernia

Norway’s leading hardware retailer

  • Answers customer questions about opening hours, locations, terms and returns.
  • Fetches order status via nShift integration.
  • Provides tips & tricks for products.
  • Automates customer service with documents in a dedicated instance.
  • 46% of meaningful conversations resolved in pilot period.

Technologies: LLM, tool calling, customer service agent.

Result: faster responses, fewer tickets, and a better customer experience without adding headcount.

Jernia pilot insight
Jernia pilot insights
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GE Healthcare

GE Healthcare

Global healthcare industry leader

  • 10,000+ control documents uploaded for internal use in factories.
  • Closed on-prem solution with RAG for fast, correct answers on internal procedures.
  • Ensures information flow without exposing sensitive data.

Technologies: on-prem, enterprise, intranet agent.

Result: operators get instant answers on critical procedures, while compliance and security requirements are fully respected.

GE Healthcare operations assistant
GE Healthcare ops assistant
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Why this matters

From answering questions to resolving work

Communication agents don’t just respond - they complete work across systems.

  • Shorter resolution times for common issues
  • Fewer tickets and handovers between teams
  • Lower cost per case handled
  • A consistent experience across channels

Instead of sending people between systems, the agent looks up data, completes simple actions, and involves humans only when it matters.

Shall we grab a coffee?

A short conversation to assess where agentic AI makes sense, and where it doesn’t.

Bastian W. Harbo
Bastian W. Harbo
Head of Sales & Partnerships
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